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Please find below answers to Frequently Asked Questions about working with Art Marketing.
We are continually looking to expand our network of outlets and retailers, therefore we welcome all enquiries from prospective stockists. Please have a look around our website and get in touch with us if you feel Art Marketing is for you and your business.

We are primarily a trade-only business, but if you are a member of the public, we would still like to help you with your interest in our brands.  If you are looking to purchase one of our products, you may like to try one of the following websites:

For pictures:  www.westcountrygalleries.co.uk

For clocks:     www.thomaskentclocks.com

Please visit the Art Marketing trade login/registration page on our website (accessed from top right on our homepage) to complete an online application form. If your application is successful we will confirm back to you with a website password and login details. If you experience any difficulties please call Customer Services for help.
Any items unavailable at the time of ordering can be put on back order for you.  We will send your items out as soon as they are available.

You will not be charged carriage for your back order, so you may wish to take advantage of this service by adding more items before your back order is shipped.

Providing your goods are in stock and your account is up to date, your order should arrive within 7 days. Please note, delivery times to Northern Ireland, Eire and overseas would take longer.
We accept payments by Debit or Credit card (not American Express), Cheque or BACS – please call Customer Services and ask for our bank details
We do not charge for payments made by Debit or Credit cards.
For Artbeat card-only orders - the charge is £10 for orders of less than 24 packs. For Eire, Channel Islands and Northern Ireland there is a charge of £15 for orders of less than 30 packs. For export orders, please ask for a quote.

If you buy across our product range – the charge is £15 for orders under £350.  For Eire and Channel Islands it is £25 for orders under £500.  For Northern Ireland it is £25 for orders under £400.
Orders on or over £350 are carriage paid.  For Eire and Channel Islands it is £500, and £400 for Northern Ireland. For Export orders, please ask Customer Services for further details.

Generally, the minimum order value is £200 + VAT.

For Artbeat card-only orders there is a charge of £10 for orders of less than 24 packs, but no minimum.

Your payment should be made by the Due Date shown on your invoice.  If you have unpaid invoices on your account this will result in the delayed delivery of your orders.
Everyday Greeting cards are sold in packs of 6 - each card within is individually wrapped.

Christmas cards are sold in units of 8 packs – within each pack are 6 cards, and each 6 pack is cellophane wrapped.

Please call our accounts team straight away to discuss your situation - we will always try to help you to resolve the situation.  Please don’t ignore reminders as you may find that your debt has been passed to the Small Claims Court.
Please get in touch with us within 7 days of your delivery - we will need photographs of any damage and/or descriptions of any fault, together with product details and proof of purchase (your order advice note number).  Products found to be faulty or damaged will be replaced free of charge.
Unfortunately we do not have a service or repair facility for clocks.  All of our clocks are covered by a one year guarantee - if a clock is found to be faulty within this time we will replaced it free of charge.
All products are presented as you see them. They are only available in the size and format shown.
We have worked hard in recent years to ensure that our products are being packaged robustly enough to prevent damage during transit, whilst minimising the potential impact on our environment. The packaging we use is suitable to send on to customers.

By telephone   01582 794541

By email           customerservices@artmarketing.co.uk